Old Navy Return Policy for Online Orders

Old Navy offers a flexible and customer-friendly return policy for online orders, designed to make returns as hassle-free as possible. Here’s a detailed guide on how to navigate their return process, what to expect, and tips for a smooth return experience. Understanding these policies can save you time and frustration, whether you’re returning a small accessory or a larger clothing item.

Return Eligibility Old Navy allows returns on most online purchases within 45 days from the date of purchase. However, there are some exceptions and specific guidelines you should be aware of:

• Return Period: You must initiate the return within 45 days from when you receive your order.
• Condition: Items should be unworn, unwashed, and with original tags attached.
• Non-Returnable Items: Certain products like swimwear, lingerie, and items marked as final sale cannot be returned.

How to Initiate a Return Returning an item to Old Navy involves a few straightforward steps:

1. Log In: Access your Old Navy account on their website.
2. Locate Your Order: Go to the ‘Order History’ section.
3. Select Items: Choose the items you wish to return and specify the reason for the return.
4. Print Return Label: Once you submit the return request, you’ll receive a return label via email or through your account.
5. Package Your Return: Securely pack the items in their original packaging if possible, and affix the return label to the package.

Return Options Old Navy offers several return methods to suit your preferences:

• By Mail: Drop off your package at the nearest post office or carrier drop-off location.
• In-Store: If you prefer, you can return your items to any Old Navy store. Simply bring the items and your order confirmation email or packing slip.

Refund Processing Once Old Navy receives and processes your return, you can expect:

• Refund Timeline: Refunds are typically processed within 7-10 business days after receiving the returned items.
• Refund Method: Refunds are credited to the original form of payment. If you used a gift card, the amount will be returned to the gift card.

Tips for a Smooth Return Experience

1. Keep Your Receipt: Always retain your order confirmation email or packing slip until your return is fully processed.
2. Track Your Return: Use tracking information to monitor the return package and ensure it reaches Old Navy.
3. Check Return Policy Changes: Occasionally, Old Navy updates its return policy. Check their website for any recent changes before initiating a return.

International Returns For international orders, the return process is slightly different:

• Return Fees: International returns may be subject to return shipping fees.
• Customs and Duties: Be aware that customs duties and taxes are non-refundable.

Troubleshooting Common Issues

• Return Label Issues: If you encounter problems with your return label, contact Old Navy customer service for assistance.
• Missing Refunds: If your refund does not appear after the expected timeframe, check your account for any errors or contact customer service.

Conclusion Understanding Old Navy’s return policy for online orders ensures a smoother and more efficient return process. By following the outlined steps and keeping the above tips in mind, you can easily manage returns and get the most out of your shopping experience.