Sample Complaint Letter to Hotel: Issues During Recent Stay

I am writing to formally address several issues experienced during my recent stay at your hotel from [check-in date] to [check-out date]. While I had high expectations based on the hotel's reputation and previous positive reviews, my experience fell significantly short.

1. Check-In Process

Upon arrival, the check-in process was notably disorganized. Despite having a reservation, I was informed that my booking could not be located in the system. This delay was exacerbated by the front desk staff's lack of urgency and professionalism, leading to a wait time of over 45 minutes.

2. Room Condition

When I finally gained access to my room, I was greeted with an array of issues:

• Cleanliness: The room was not properly cleaned. I discovered stains on the carpet and uncleaned surfaces in the bathroom.
• Maintenance Issues: Several light fixtures were not functioning, and the air conditioning unit was extremely noisy, making it difficult to sleep.
• Amenities: The advertised amenities such as complimentary toiletries were not replenished, and the minibar was empty upon arrival.

3. Noise Disturbances

Throughout my stay, noise disturbances were frequent and disruptive. There was consistent noise from neighboring rooms and the hallway, particularly late into the night. This significantly impacted my comfort and rest.

4. Dining Experience

The dining experience was equally disappointing. During breakfast, the selection was limited, and the quality of the food was subpar. Additionally, service in the dining area was slow, with staff appearing inattentive and unresponsive to requests.

5. Customer Service

Perhaps the most concerning aspect was the lack of effective customer service. Attempts to address these issues with the staff during my stay were met with indifference, and no adequate solutions were offered. Follow-up communications post-stay have also been unsatisfactory, with no acknowledgment or compensation provided.

Conclusion

I believe these issues warrant a formal complaint. I kindly request a detailed explanation of how such issues will be addressed and what compensation can be offered for the inconveniences experienced. I hope this feedback will lead to improvements for future guests.

Thank you for your attention to this matter. I look forward to your prompt response.

Sincerely,

[Your Full Name]
[Your Contact Information]
[Reservation Number]